Thomas Gray Limited (Registered in England & Wales No. 07839720) of Crest House,
53 Station Road, Egham, Surrey, TW20 9LG
© 2024 – All Rights Are Reserved
Customer Service Office Manager
Location: Surrey
Salary: Competitive Day Rate
This role is handled by:
Joanna Rogers
Associate Director of Interim
Thomas Gray Search and SelectionTelephone: 01784 697 329
Email: Jo@tglsearch.com
In detail…
Our client is seeking a Customer Service Office Manager on a 3-6 month temporary basis in Redhill. This is an excellent opportunity to join a high-performing customer service function within a respected residential developer.
As Customer Service Office Manager, you will lead and motivate a team of Coordinators and Technicians to deliver outstanding service to our customers and partners. The ideal candidate will be hands-on, organised, and ready to drive continuous improvement across all aspects of service delivery.
Key Responsibilities
- Lead, support, and inspire the Customer Service team to deliver a consistent, high-quality experience.
- Oversee day-to-day operations, allocating workloads effectively and monitoring performance against targets.
- Regularly review open cases and ensure timely resolution of all issues within agreed SLAs.
- Manage and track subcontractor performance, addressing poor delivery and maintaining strong working relationships.
- Collaborate closely with Build, Sales, and Commercial teams to enhance the customer journey and satisfaction scores.
Personal Attributes
- Confident, approachable, and naturally good at motivating others.
- Skilled at managing people, priorities, and pressure with calm efficiency.
- Experienced in customer service management within the residential development sector.
- Comfortable using Microsoft Dynamics or similar CRM systems.
- Passionate about delivering results and continuously improving the customer experience.
Ref: 4036JR
Apply here…
