Thomas Gray Limited (Registered in England & Wales No. 07839720) of Crest House,
53 Station Road, Egham, Surrey, TW20 9LG
© 2024 – All Rights Are Reserved
Freelance Resident Liaison Officer
Location: London
Salary: Good rates on offer
This role is handled by:
Joanna Rogers
Associate Director of Interim
Thomas Gray Search and SelectionTelephone: 01784 697 329
Email: [email protected]
In detail…
Start: 4 January 2027 – Duration: 3 Months
We are recruiting a Resident Liaison Officer for a programme of kitchen, bathroom and minor external works across residential properties in Bow and Limehouse.
Working closely with the Site Manager and operational team, you will be the principal point of contact for residents before, during and following works to their homes.
The Role
You will communicate programme information, arrange appointments and access, deal with resident enquiries and ensure disruption is kept to a minimum throughout the works.
Responsibilities will include:
- Introducing the programme and works to residents
- Booking appointments and arranging property access
- Keeping residents informed of progress and changes
- Maintaining accurate records of all resident communication
- Managing queries and complaints professionally
- Identifying and supporting vulnerable residents
- Liaising closely with Site Managers and trades
- Carrying out resident satisfaction and completion follow-ups
Previous experience within social housing, planned maintenance, kitchens and bathrooms or occupied refurbishment programmes would be highly advantageous.
You will need excellent interpersonal skills and the ability to build strong relationships with residents from a wide variety of backgrounds.
The assignment starts 4 January 2027 and is expected to run for approximately three months.
Ref: 4589JR
Apply here…
