Customer Care Manager

Customer Care Manager

Location: Hampshire | Berkshire
Salary: £45,000 – £50,000 Plus Package

This role is handled by:

George McWilliams

George McWilliams

Consultant

Telephone: 01344 240 516

Email: George@tglsearch.com

In detail…

Required background: Housebuilding

We are working with a highly respected volume housebuilder who are looking for a Customer Care Manager to join a settled and high performing team, reporting to the Head of Customer Care.

Duties to include:

  • Arrange home demonstration with the customer before completion
  • Attend properties on multiple sites and undertake the Home Quality Assurance Check in line with/exceeding NHBC standards
  • Inform relevant parties of Quality Assurance outcome before any legal proceedings commence (Eg: Notice to be served)
  • Complete relevant information on central database
  • Log any issues or concerns and coordinate their resolution with relevant parties confirming time frame
  • Maintain oversight of any remediation works to ensure satisfactory resolution
  • Liaise with customers following move in to ensure they are comfortable with the product
  • Conduct courtesy phone calls and home visits to ensure there are no issues
  • Coordinate with the Customer Care Team to address any issues which have been reported
  • Attend weekly Project Management, Customer Care and Site Sales Meetings to discuss development progress and any specific customer concerns
  • Relay to Technical & Design Teams any personal/Customer observations to assist with improvements of homes for future phases
  • Undertake general administration duties and diary management as required

Apply here…